Privacy Policy – hotvibe24.com

Effective Date: 28.12.2025

This Privacy Policy explains how hotvibe24.com (“we,” “our,” “us”) collects, uses, and protects your personal data when you visit our website, make purchases, or contact us. If you have any questions, please contact us at support@hotvibe24.com.

1. Why do we process personal data?

1.1. Purchase of products and services
We process your personal data to fulfill purchase agreements and successfully handle orders placed through our website, mobile app, or customer service line. Your email and phone number are used to send order confirmations, invoices, payment receipts, delivery updates, and for individual communication regarding your order.

1.2. Marketing offers
We may send commercial messages about similar products you have purchased from us. You can unsubscribe at any time using the “unsubscribe” link in any email. Registered users may also receive messages via SMS, push notifications in the app, or Messenger. Unsubscribing is free and easy.

1.3. Personalization and website improvement
We tailor content and offers based on collected data, including contact info, demographics, preferences, and on-site behavior. We monitor user activity to improve usability, track traffic, measure advertising effectiveness, and prevent attacks. If you post a product review or comment, we process your data to display it.

1.4. Customer support and communication
We use your personal data to handle inquiries, assist with orders, provide updates, and manage complaints. Calls to our support line may be recorded (with prior notice) to improve service quality.

1.5. Product availability notifications
If you sign up for notifications for out-of-stock items, we will notify you via the email you provided once the product is back in stock.

1.6. Customer satisfaction on review platforms
After a purchase, you may be invited to leave a review on selected external platforms to help us measure service quality.

1.7. User testing and events
If you participate in our testing programs or events, we process your data for planning, conducting, and evaluating these activities.

1.8. Service improvement
We use data for business analysis, informed decision-making, and service improvements. Whenever possible, data is anonymized to protect your rights.

1.9. Protection, security, and dispute resolution
We process personal data to protect the rights of hotvibe24.com and its users, prevent fraud, resolve disputes, enforce contracts, and comply with legal obligations.

2. Who do we share personal data with?

In most cases, hotvibe24.com acts as the controller of your personal data. We may share your data with trusted partners when necessary to fulfill orders, provide services, or for legitimate interests.

2.1. Categories of recipients:

  • Companies and processors for internal operations

  • Payment providers for payment processing

  • Delivery carriers and complaint handling partners

  • Product suppliers and service centers

  • Marketing communication partners

  • Marketing tool operators

  • Social media platforms

  • Customer communication tool providers and external call centers

  • Customer satisfaction survey partners

  • Technology vendors and cloud service providers

  • Legal and financial advisors or courts

  • Public authorities for law enforcement

We are not responsible for independent data processing by third parties outside our control.

2.2. Data transfers outside the EU
If personal data is transferred to non-EU countries without an adequate level of protection, transfers occur only if the recipient agrees to comply with the European Commission’s Standard Contractual Clauses.

3. Data retention and security

3.1. Security
All personal data is transmitted using SSL encryption. Our systems are protected by technical and organizational measures against loss, unauthorized access, or misuse.

Passwords are stored in encrypted, non-decryptable form. Please protect your account credentials and log out on shared devices. We require processors to demonstrate GDPR compliance.

4. Use of cookies

Cookies are essential for website functionality, personalization, and user experience.

Cookies help us:

  • Ensure website functionality (shopping cart, login)

  • Analyze traffic and improve the site

  • Personalize content and advertising

Cookie data is stored for up to one year.

4.1. Types of cookies:

  • Session cookies – deleted after the session ends

  • Persistent cookies – remain until manually deleted or expired

By function:

  • Essential cookies – necessary for site operation

  • Analytical cookies – improve user experience

  • Remarketing cookies – customize advertising

Some third-party cookies are used for anonymous advertising purposes.

4.2. Restricting cookies
Most browsers accept cookies by default. You can block or restrict them via browser settings, but some site features may not work properly. Private/incognito browsing also limits tracking.

5. Contact us

For questions regarding this Privacy Policy or your personal data:

hotvibe24.com
Email: support@hotvibe24.com

We will respond without undue delay, within 30 days. In complex cases, the period may be extended up to 2 months, with prior notice.

6. Effective Date

This Privacy Policy is valid from 28.12.2025.